In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
Are you a passionate people leader with a strong customer focus and technical service background? We are seeking an experienced Field Service Team Leader to lead our state-based Field Service team, ensuring we continue to deliver exceptional service and be recognised as a trusted business partner and service leader within the industry.
This hands-on leadership role combines operational leadership with technical expertise, balancing responsibilities as a Service Technician while leading a team of Field Service professionals across the state. You will be responsible for providing guidance, coaching and mentorship, setting clear objectives, and fostering a high-performing, customer focused culture.
In this role, you'll have the opportunity to make a meaningful impact by developing your team, enhancing service delivery, and contributing to the ongoing success of a dynamic and growing organisation.
Key Responsibilities:
Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians who will be providing Install, Repair and Fix Services across all dental market segments.
Drive cross functional collaboration to achieve the national service strategy
Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met
Manage customer issues in relation to escalation and resolution
Manage spare parts inventory
What You'll Bring:
Proven people leadership experience, within a technical field service environment
Ability to coach, develop and motivate teams
Technical troubleshooting and problem-solving capability
Strong customer relationship and stakeholder management skills
Strong communication, collaboration and delegation skills
Knowledge of regulatory and compliance requirements
Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems
Qualifications & Licences:
Restricted Electrical Licence
Electrical/Electronic qualification (desirable)
Project Management qualification (desirable)
Dental industry experience highly regarded
Valid/Current Driver’s License
What's on offer?
Vast range of employee benefits such as: birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.
Work with the market leader
Competitive salary and fully maintained Company Vehicle
Reliable and consistent work schedule including the opportunity to take on regional work
This is an exciting opportunity for a hands-on leader who is passionate about customer service, team development, and operational excellence within a service environment. You'll play a key role in delivering exceptional service outcomes while helping shape and grow a high-performing service team.
To express your interest, please send your CV along with Cover Letter, to us today!
Henry Schein is Australia’s largest dental distributor, stocking the widest range of products on the market. The company you know and trust today was formed in 2006 when Halas Dental and Henry Schein Regional came together. We maintain strong Australian management together with the commitment and partnership of Henry Schein, the world’s leading dental distributor. Most importantly, we are committed to being your trusted business partner, and promise you can always Rely on Us for all your dental needs.
Although the world is constantly changing this promise has not, and it stems from deep within our history. What we now know as Henry Schein, began over half a century ago in a small shop in Pitt Street, Sydney. Martin Halas believed in providing exceptional products, services and innovation.
In 1962, he changed the face of dentistry, introducing the Veneered Metal Crown (VMK) process. For the first time ever, dental technicians were able to build long-term, natural-looking restorations. From here, Halas Dental only grew. His strong passion for dental education meant he was the first in Australia to organise hands-on courses and what started as his small shop on Pitt Street, became a highly respected company world-wide.
The other half of our history began in Queens, New York in 1932, when Henry and Esther Schein founded a small pharmacy. In 1935, they introduced mail order which began the expansion of their business. Over the next eight decades, Henry Schein would grow from a small store, to the world’s largest provider of health care products to the dental, medical and veterinary industries. Their company, through its values and commitment to customers, has pioneered innovation and global change throughout the health sector.
Not only were Martin Halas and Henry and Esther Schein respected and successful business operators, but they saw their team as family and instilled this value in the working environment. The parallels that we can draw between the great foundations set by Halas Dental and Henry Schein, are testament to the importance of the synergy of our core values.
We have come a long way as a company since last century, but our values have not changed. At Henry Schein Halas, we are like family (albeit a little bigger than most!). Despite having our teams all across Australia, we work closely together every day to bring you the best products, service and advice.
Innovation has always been, and will always be, at the core of what we do. The dental industry and dental technology is constantly changing and we’re always looking to improve what we do, so that we can make it easy for you to stay ahead of the game. That’s why we partner with the best brands on the market.
Our sense of family continues through our global social responsibility program. We are committed to Helping Health Happen both here and abroad through the Henry Schein Cares Foundation. We partner with organisations, large and small, both in Australia and overseas, to bring oral health care to individuals and communities who need it most.
We have over 60 years’ experience providing you with innovation, education and solutions to your business, and we will continue to do this for many years to come.