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Job Type
Onsite/Remote
Situation
Company Name
Henry Schein
Hybrid (Eastern Creek NSW, Australia)
31 Aug, 2026
In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
Help our customers deliver exceptional patient care.
Are you a skilled technician who enjoys solving complex problems, working with customers, and making a real impact every day?
We are looking for a motivated and customer focused Service Technician to join our team, providing installation, maintenance, repair, and technical support for industry leading dental equipment. This is more than just a technical role. It is an opportunity to become a trusted advisor to our customers, helping dental practices operate efficiently and deliver outstanding patient experiences.
As the face of our business, you will work closely with customers, colleagues, and service leaders to deliver exceptional service while continually developing your technical expertise and career.
About the Role:
As a Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing a broad range of dental equipment, ensuring all work is completed safely, professionally, and in line with manufacturer specifications.
You will partner with customers to understand their needs, provide technical guidance, and build trusted relationships through your expertise, communication, and commitment to service excellence.
Key responsibilities include:
- Installing, servicing, troubleshooting, and repairing dental equipment
- Responding to customer service requests and technical callouts
- Delivering exceptional customer service and support on-site
- Identifying and resolving technical issues efficiently and safely
- Building strong relationships with customers and acting as a trusted technical expert
- Collaborating with colleagues and cross-functional teams to improve customer outcomes
- Maintaining compliance with regulatory and safety requirements
- Contributing to knowledge sharing, training, and continuous improvement initiatives
- What we are looking for: A technically capable professional who enjoys working independently while being part of a supportive, high performing team.
- Essential:
- Valid Restricted Electrical Licence
- Experience working in a technical field service environment, such as medical devices, technology, HVAC, or similar equipment based industries.
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer relationship-building abilities
- Valid Driver's Licence
- Strong focus on safety, quality, and customer satisfaction
Highly regarded:
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Dental industry experience
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Electrical or Electronic qualifications
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Experience working with CRM or service management systems
You will thrive in this position if you are:
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Customer focused and passionate about delivering exceptional service
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A proactive problem solver who enjoys technical challenges
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An effective communicator with strong active listening skills
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Collaborative and supportive of your teammates
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Professionally presented and committed to quality workmanship
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Organised, reliable, and able to work autonomously
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Eager to learn and continuously develop your technical expertise
Why Join Us?
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Join a market leading organisation with a strong reputation and values driven culture
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Receive ongoing training, development, and career progression opportunities
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Be part of a collaborative, supportive, and high performing team
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Fully maintained company vehicle and comprehensive employee benefits such as birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.
This is an exciting opportunity for a technician who enjoys building relationships and wants to be part of a business that genuinely values its people and customers. If you are looking for a role where your technical expertise can make a real difference, we would love to hear from you.
To express your interest, please send your CV along with Cover Letter, to us today!
Situation
Travel required
About Henry Schein
Henry Schein is Australia’s largest dental distributor, stocking the widest range of products on the market. The company you know and trust today was formed in 2006 when Halas Dental and Henry Schein Regional came together. We maintain strong Australian management together with the commitment and partnership of Henry Schein, the world’s leading dental distributor. Most importantly, we are committed to being your trusted business partner, and promise you can always Rely on Us for all your dental needs.
Although the world is constantly changing this promise has not, and it stems from deep within our history. What we now know as Henry Schein, began over half a century ago in a small shop in Pitt Street, Sydney. Martin Halas believed in providing exceptional products, services and innovation.
In 1962, he changed the face of dentistry, introducing the Veneered Metal Crown (VMK) process. For the first time ever, dental technicians were able to build long-term, natural-looking restorations. From here, Halas Dental only grew. His strong passion for dental education meant he was the first in Australia to organise hands-on courses and what started as his small shop on Pitt Street, became a highly respected company world-wide.
The other half of our history began in Queens, New York in 1932, when Henry and Esther Schein founded a small pharmacy. In 1935, they introduced mail order which began the expansion of their business. Over the next eight decades, Henry Schein would grow from a small store, to the world’s largest provider of health care products to the dental, medical and veterinary industries. Their company, through its values and commitment to customers, has pioneered innovation and global change throughout the health sector.
Not only were Martin Halas and Henry and Esther Schein respected and successful business operators, but they saw their team as family and instilled this value in the working environment. The parallels that we can draw between the great foundations set by Halas Dental and Henry Schein, are testament to the importance of the synergy of our core values.
We have come a long way as a company since last century, but our values have not changed. At Henry Schein Halas, we are like family (albeit a little bigger than most!). Despite having our teams all across Australia, we work closely together every day to bring you the best products, service and advice.
Innovation has always been, and will always be, at the core of what we do. The dental industry and dental technology is constantly changing and we’re always looking to improve what we do, so that we can make it easy for you to stay ahead of the game. That’s why we partner with the best brands on the market.
Our sense of family continues through our global social responsibility program. We are committed to Helping Health Happen both here and abroad through the Henry Schein Cares Foundation. We partner with organisations, large and small, both in Australia and overseas, to bring oral health care to individuals and communities who need it most.
We have over 60 years’ experience providing you with innovation, education and solutions to your business, and we will continue to do this for many years to come.