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Admin-Clerical Business Development Consultant Customer Service Education & Training Full time Part time

Highly skilled professional seeking to utilize my clinical, project management and
interpersonal communication skills in a research assistant, project or business
management role. Proficient in managing and maintaining organized documentation
systems, multi-faceted business and medical processes, including budgets, protocols
and working one-on-one with patients and clinicians.

• Leadership skills
• Problem solving skills
• Analytical thinking skills
• Project management skills
• Excellent time management skills
• Strategic Planning
• Business management skills
• Excellent customer skills

• Clinical knowledge and its application in patient settings
• Identifying clinician's needs while conducting complex dental procedures,
ensuring adequate equipment set up, in support of best practice patient
care, including COVID safety protocols.
• Proficiency in usage and maintenance of dental and technological equipment
in laboratory and clinical settings(3d oral scanner, x-rays, autoclaves)
• Contemporary knowledge of standards of care, work health and safety and risk
• Identification of deficiencies in business processes, assessment and
implementation of new strategies to improve efficiency, in collaboration
with staff members from different departments
• Financial literacy including accounts management, reporting and payment
• Drafting protocols for equipment handling, infection control, clinical and
administrative procedures
• Business processes including inventory management, database management and
treatment plan management
• Proficient in Microsoft office and Dental Software
• Liaison with sales representatives from diverse dental suppliers, to
coordinate stock ordering and training as required
• Communication with dental laboratories regarding patient's clinical cases
and assistance with detailed prescriptions.
• Laboratory work including study models preparation and articulation, and
fabrication of intraoral dental appliances such as retainers and
• Active participation in building team culture, constructive feedback and
communication tools exercise between team members, in groups and individuals

Work Experience

Treatment Coordinator
Sydney Prosthodontics Oct 2021 - Present

• Laboratory work - pouring, mounting and articulation of study models
• Surgery setup, infection control management, sterilisation, and stock management
• Administration of accounts, invoices and record keeping
• CBCT and intra-oral x rays
• Coordinating management of treatment plans for restorative phase and quotes
• Coordination of staff, rostering and patients.
• Identifying patients' needs, expectation management and step by step communication before and after dental procedures, including post operative
instructions as well as oral health instructions.

Clinical Coordinator
Sydney Dental Aesthetics & Implants Jun 2020 - Sep 2021

• Surgery setup (Predominantly Implant Surgical procedures)
• Infection control protocol management, sterilisation, and stock management
• Clinical note keeping, database management and patient liaison
• CBCT and intra-oral x rays
• Cerec intraoral scans for surgical guides
• Administration of accounts, invoices, record keeping and staffing requirements

Dental Lab work Jun 2018 - Jan 2020

• Intra-oral 3D scans with iTero
• Dental Lab work (retainers, mouthguards, surgical guides, special trays)
• Chairside assisting and infection control management
• Stock maintenance

Dental Assistant
Dental Avenue Sep 2016 - May 2018

• Chairside assisting
• Infection control management
• Sterilisation procedures
• Stock maintenance


Advanced Diploma in Management and Leadership - Management
The Sydney Business and Travel Academy Jan 2018 - Jan 2019
Diploma in Management and Leadership - Management and Leadership
Greenwich College Jan 2017 - Jan 2018
Certificate IV in Business - Management
Australia Institute of Professional Education Jan 2016 - Jan 2017
Bachelor of Dentistry
University of Los Andes Jan 2008 - Jan 2015