On-Road Customer Relationship and Sales Representative

Dental Laboratory Supply Industry

This role suits someone with solid experience in on-road customer relationship roles, where sales are built through long-term trust and support, preferably within the dental or healthcare industry. It is not an entry-level position.

Territory: Melbourne metropolitan & regional Victoria (occasional interstate)

Durodent Dental Supplies is seeking an experienced On-Road Customer Relationship and Sales Representative to join our team in Bayswater, Victoria.

Durodent is a well-established and respected business known for our service, reliability and long-term customer relationships.

We supply dental laboratory consumables and equipment to support Denture Clinics and Dental Prosthetists across Australia.

Do you want to:

• Service and support loyal, appreciative customers on the road

• Learn about dental laboratory products and industry

• Make a difference for our customers businesses

• Patiently grow business with customers over time

Backed by:

• A well-established owner-operated business

• Strong internal customer service and warehouse team

• Solid product range and industry-leading brands

• Extensive stock holding and fast shipping

• Marketing support and established customer database

About the role

We are looking for someone to join our team and gradually take over part of the customer relationship role that has been personally managed by the business owners for many years.

This is an important and trusted long-term role within our business. When visiting customers, you will be the face of Durodent, so professionalism, reliability and genuine care for customers are essential.

This is a full-time role focused on supporting and servicing long-term customer relationships, not aggressive sales tactics.

The role is centred around regular on-road customer visits, together with structured in-office time for phone contact, administration and learning our business, product range and customer needs.

You will work closely with many of our established, loyal customers, supporting them through service, product knowledge and genuine understanding — not short-term, price-driven selling. These are long-standing relationships built over many years and highly valued.

While much of the role involves supporting existing customers, we also value the steady development of new customer relationships built on trust and credibility over time.

This role requires patience, organisation, consistency and regular follow-up rather than high-energy, fast-paced selling. Sales growth naturally comes from building trust, understanding customer needs and being reliable over time.

It suits someone who takes genuine pride in representing our business, looking after customers properly, noticing opportunities and taking initiative rather than waiting to be directed.

Developing strong product knowledge and understanding how customers use the products we supply is essential. We are looking for someone who takes pride in knowing what they are talking about and providing honest, reliable guidance.

You will be given the time, trust and autonomy to build strong relationships and do the role properly.

This position suits someone who enjoys:

• Talking to customers regularly

• Getting to know how they work and what matters to them

• Following through on promises

• Being a trusted and reliable point of contact

• Being out and about visiting customers

• Learning a product portfolio and how it relates to customers

You’ll take the time to understand:

• Customer purchasing patterns

• How each customer prefers to be supported

• Their business needs and opportunities

• Products and brands customers use

What you’ll be doing

• Manage and grow a portfolio of existing dental laboratory and denture clinic customers

• Identify and develop new customer relationships over time through referrals, industry awareness and proactive contact

• Stay in regular contact and develop structured call and visit schedules

• Visit customers across Melbourne and regional Victoria (with occasional interstate travel to key accounts)

• Maintain regular contact with major interstate key accounts via phone and email

• Support customers with product knowledge, technical information and solutions

• Work closely with internal customer service, operations and management teams

• Analyse customer purchasing trends and identify growth opportunities

• Liaise with manufacturers and suppliers for product guidance

• Represent the business at industry events when required

• Stay informed about industry trends and new products

• Work toward achievable, realistic sales goals

• Maintain customer database records and contact reports

About us

Established for over 30 years, Durodent Dental Supplies is a family-owned and operated Australian business supplying dental laboratories and dental prosthetists nationwide.

We represent leading brands and offer a comprehensive range of dental consumables and equipment. Our reputation is built on personal service, reliability and long-term customer relationships.

We are a small but experienced team who take pride in our work and customer relationships.

The business owners are actively involved in the day-to-day operations and customer relationships, providing support, product knowledge and guidance where needed.

What we’re looking for

• A genuine, easy-going and professional manner that builds trust

• Dental industry, dental laboratory or healthcare industry experience highly beneficial

• A proactive, self-motivated approach and willingness to learn products and industry

• Confidence on the phone and in face-to-face customer visits

• Strong relationship-building skills and emotional intelligence

• Well organised, reliable and able to manage your own schedule

• Ability to travel for customer visits and industry events

• Based in Melbourne’s eastern suburbs (or nearby)

• You will have a suitable, well-maintained private vehicle (car allowance provided)

• Comfortable using technology including Outlook, Word and Excel for customer communication and reporting.

What we offer

• Base salary circa $85,000 - $105,000 + super + car allowance + future bonus potential (based on experience and suitability)

• Car allowance: $20,000 Per Annum (Before Tax)

• Potential future performance-based bonus over time aligned with contribution and overall sales growth

• Mobile allowance or company phone

• Laptop and required devices

• No weekends or public holidays

• Monday–Friday 9am–5pm (early finish Fridays at 4pm)

• Occasional work-from-home flexibility

• Training, support and ongoing guidance

• Supportive, team-oriented environment

• On-site parking

Position details

Location: Bayswater VIC
Employment type: Full-time
Work mix: On-road customer visits (Majority of role) + office-based admin/phone time + occasional WFH
Travel: Yes
Territory: Melbourne metropolitan & regional Victoria (occasional interstate)

This is a genuinely enjoyable role for someone who takes pride in looking after customers and being part of a respected, stable business.

How to apply

If this sounds like you, we’d love to hear from you.

To be considered, applications must include a tailored cover letter addressing the role and attention to Nathan Bird. Applications submitted without this will not be progressed.

Please submit:

Cover letter (Attention: Nathan Bird) outlining your relevant experience and why this responsible, relationship-focused role representing Durodent — including time spent on the road visiting customers — suits you.

Resume demonstrating relevant experience in similar roles or industries, including at least two recent references.

Apply via the SEEK platform (Avoiding automated quick auto apply) or email us at jobs@durodent.com.au